Customer Advisor (English-speaking) – Iasi

A global leader in Business Process Outsourcing (BPO) and Customer Experience is expanding into Iași — and we’re assembling our very first local team. If you’re fluent in English, enjoy helping others, and want to grow in a modern, international work environment, this is your chance to be part of something new.︉︀︉️︅︃︁︇​︂︆︄︃​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎

Ideal Candidate Profile: We welcome both entry-level applicants and professionals with 1+ year experience in customer service, BPO, or similar roles.

You should have:

• English proficiency (B2–C1 level, spoken and written);

• Strong interpersonal and communication skills;

• A proactive, customer-oriented mindset.

Your Role: As a Customer Care Representative, you’ll act as the primary point of contact for English-speaking customers, providing clear, empathetic, and solution-focused support.

Key Responsibilities:

• Manage inbound calls (approx. 90%) and occasional outbound follow-ups;

• Deliver professional assistance and resolve customer inquiries;

• Escalate complex issues when necessary;

• Accurately log interactions using CRM tools.

What We Offer:

• Paid training (7 weeks, in start groups of 15–17 people);

• Supportive, multicultural work environment;

• Opportunities for growth within a respected global company;

• Rotating shifts between 10:00 and 22:00 (e.g. 10–18, 11–19, etc.);

• Saturday shifts (11:00–19:00) on rotation, based on workload.