Junior Technical Support Engineer (L1) with German

Kickstart your technical support career with our dynamic team and take advantage of our hybrid working model, specialized training, and opportunities for growth! As a Junior Technical Support Engineer (L1) with German, you'll provide top-notch support to users while developing your skills and expertise. Join us and propel your career forward in a collaborative and innovative environment!

Responsibilities:

• Providing technical support to users via phone, email, and chat, according to established priorities
• Troubleshooting technical issues adhering to internal procedures (SOP)
• Accurately documenting incidents managed
• Collaborating with the team to resolve complex cases

Requirements:

• Excellent communication and time management skills
• Availability for shift work (including nights and weekends)
• Experience in customer service, IT support, or similar fields (preferred)
• Advanced English (C1) and German (C1)