Service Desk Analyst with French

Main Requirements:

• Excellent communication in French (B2–C1) 🇫🇷;

• English (B2–C1) is an advantage;

• Good knowledge of MS Office (Word, Excel, Outlook);

• Reliability, teamwork, and solution-oriented mindset;

• Basic experience in technical support or using IT devices (hardware & software) = plus.

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Schedule: Monday – Friday, 08:00 – 21:00 (shifts: 08:00–17:00, 09:00–18:00, 10:00–19:00, 11:00–20:00, 12:00–21:00).

Responsibilities:

• Handling calls and requests from users;

• Providing basic technical support for hardware equipment (laptops, monitors, phones) and software applications (MS Office, internal apps);

• Initial troubleshooting and resolving incidents at first contact;

• Recording and classifying incidents in internal systems;

• Escalating complex issues to higher-level teams;

• Collaborating with the team to achieve objectives and KPIs.

Benefits:

• Training and shadowing sessions for quick onboarding;

• Opportunity to grow from L0 to L1, depending on experience and results;

• Dynamic, multicultural, and collaborative work environment.